Frequently Asked Questions
Quick answers about minimum order quantities, samples, quotations, lead times, certificates, OEM builds and account registration.
Ordering
Do I need an account to request a quotation?
No. Guests can build an inquiry cart and submit it with just an email address. A free member account simply keeps your quotes, prices, PI documents and shipment tracking in one place.
Is there a minimum order quantity?
Sample quantities are welcome on most standard models. Volume price breaks typically begin at 10, 20 or 50 pieces depending on the SKU and are displayed on each product page.
Can I order a sample first?
Yes. Samples are the usual way to validate fit and performance before a production order. Tell us it is a sample in the inquiry notes so we can recommend the most economical shipping method.
Quotations and prices
How long does a quotation take?
We normally reply within 12 hours on business days. Because freight depends on the packed dimensions of your exact SKUs and on your destination, the final quotation is issued after we receive your inquiry.
Are the prices on the website final?
They are indicative unit prices with visible volume tiers. The final prices on your proforma invoice include the confirmed freight, insurance and any agreed terms.
Which currency do you quote in?
USD by default. Other currencies can be arranged for long-term partners and are stated on the PI.
Production and delivery
What is the lead time?
Stock models usually ship 15–25 days after payment. Custom winding, shaft, flange, brake or IP rating adds time; we confirm the exact date on your PI.
Which certificates do you provide?
CE and RoHS declarations are available as standard, together with the commercial invoice, packing list and 18-month warranty statement. Certificates of origin and test reports can be supplied on request.
Can you build to our drawing?
Yes — OEM / ODM orders cover custom shafts, windings, flanges, brakes, encoders, connectors and protection classes. Samples usually take 2–3 weeks. See the ordering guide for the full process.
Payment and shipping
How do I pay?
After you approve the PI we email a WorldFirst payment link. You can pay by company bank transfer or an eligible personal payment. Standard terms are 100% T/T in advance, with all bank charges borne by the customer.
Where do you ship from?
Directly from our plant in Shenzhen, China, to more than 100 countries. See shipping and delivery for Incoterms and freight options.
How do I track my order?
Sign in and open My Inquiries to see the current status, international tracking number and live milestones for every shipped order.
Still have a question?
Use the WhatsApp button on this site, or email our sales team and an engineer will get back to you during business hours (Mon–Sat, 08:30–18:00 GMT+8).