Warranty, Returns & Technical Support

Every motor leaves our Shenzhen plant inspected and tested. If something does go wrong, we want to solve it quickly and with as little paperwork as possible.

Warranty period

All standard motors carry an 18-month warranty from the shipment date against defects in materials and workmanship under normal use. OEM builds may have specific terms printed on their proforma invoice.

What is covered

• Winding, bearing and insulation failures under rated load and correct supply conditions
• Mechanical defects in the frame, shaft, flange or terminal box
• Components that fail to match the agreed specification or drawing

What is not covered

Damage caused by incorrect voltage or wiring, overload, missing or blocked ventilation, water ingress beyond the stated IP rating, improper storage, unauthorised modification, or normal wear of consumable parts such as brushes and seals is outside the warranty.

How to make a claim

1. Email your order number, the motor model and serial code, and a short description of the fault.
2. Attach photos or a short video showing the nameplate, the installation and the symptom.
3. Our engineer will run a remote diagnosis within one working day and advise the next step.

Where a manufacturing defect is confirmed, we supply replacement parts free of charge or credit the unit against your next order. Keep the original packaging for any return shipment.

Spare parts and technical support

We stock bearings, seals, fans, brakes, encoders and terminal boxes for the models we supply. Remote support covers wiring diagrams, VFD parameter setup, mounting drawings, noise or vibration diagnosis and selection of replacements. For OEM customers we can also provide 2D/3D drawings and test reports.

Need help now?

Use the WhatsApp button on this site or email our service team with your order number. For order status and live shipment milestones, sign in and open My Inquiries.